Terms and Conditions

Restrictions & Warnings

1. The El-Cigarettes Electronic Cigarette is not to be used persons under the age of 18, pregnant or breast-feeding women or persons in ill health. Electronic Cigarettes contain nicotine, which is an addictive drug. If you are unsure of the effect of nicotine, please consult your doctor/physician. Do not use if you: are sensitive or allergic to nicotine, suffer from heart disease and/or high blood pressure.

Keep cartridges out of reach of children and pets as they are toxic if swallowed. Do not pierce the film foil in the cartridges - the contents of the cartridge might be very toxic in contact with skin. Toxic to aquatic life with long lasting effects. IF SWALLOWED: Immediately call a poison center or doctor/physician. Cartridges contain nicotine, vegetable glycerine and flavouring. Do not use if you are sensitive to or allergic to any of the ingredients contained.

The El-Cigarettes Electronic Cigarette is not a way to give up smoking because they are not intended as nicotine replacement therapy. It is for existing smokers to use as an alternative when they do not want to use a traditional tobacco cigarette. If you want to stop smoking try visiting the UK Health Departments website

Acute ToxicityHazardous

Age Restrictions

2. Purchases by persons under the age of 18 are not permitted in the UK where El-Cigarettes Ltd is registered. You must be eighteen (18) years of age, and possess a valid credit card to purchase our products.
El-Cigarettes will not sell our products to minors. El-Cigarettes reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.

Your right to cancel

3. We provide our consumers with a 14 day right to cancel, during which they can return products to us for a full refund. The 14 days begin on the day after the consumer receives the goods - this is day one of the cancellation period. The cancellation period ends at the expiry of the last hour on 14th day. If the 14th day is a Saturday, Sunday or bank holiday, then the cancellation period ends at the expiry of the last hour on the next working day.

  • The cancellation rules under the Consumer Rights Directive do not apply to: “the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery”. This would include e cigarette kits, refill liquids, cartridges and cartomizers (clearomizers).  So the customer has no rights to send back these kinds of products under the 14 day withdrawal period. 
  • The consumer has a right to cancel an order within 14 days and the product has to be sent back in the same state as received.  If the product has been used, this will normally void these terms, and a full refund cannot be offered on such a product.
  • Consumer contracts regulations states: A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.


Delivery charges

4. Economy Delivery rate of £2.99 (for Royal Mail 48 Recorded Delivery) is only available for UK customers. Customers in European & International locations will incur additional shipping costs.

Our full Shipping, Availability, Refunds and Returns policy can be read by clicking here

Our Postal Charges can be read by clicking here


5. The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.


6. Payment is due before goods are dispatched. We accept payments from the major credit and debit cards as well as payments from Buyer’s PayPal account.

Purchase invoices

7. Hard copies of PI are only attached to orders from outside the UK (due to customs procedures). All UK orders are dispatched without a paper copy of PI included. However all our customers can log in to their account at any time and see and print the invoice.


8. Prices quoted are in pounds sterling and are inclusive of VAT (if applicable) . Prices are subject to alteration by El-Cigarettes without prior notice. Price amendments will only be made prior to contract. Duty and taxes will be charged at the rates prevailing at the time of dispatch. Delivery charges are additional.


9. All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations. All e-cigarette starter kits and components are regarded as consumables and therefore all of them come with just DOA warranty. Please bear in mind that the useful life of both rechargeable battery and atomizer is from a couple of weeks to a couple of months or even less depending on the usage. Therefore you may expect that at some point e-cigarette will stop working and this is just normal. As is that rechargeable battery’s efficiency will degrade over time.

DOA (Dead On Arrival) warranty

10. DOA means that you must inspect the product immediately upon receiving it. You have no more than 2 days (48 hours) to inspect and e-mail El-Cigarettes back for return / exchange (depending upon product description).



11            Goods returned

11.1         Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

11.1.1     exactly what is the fault;

11.1.2     the date, if relevant, when the fault became apparent;

11.1.3     when and how you discovered the fault;

11.1.4     how the fault affected your use of the Goods;

11.2        To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:

11.3         You must tell us by email message to  by letter to our land address at the bottom this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

11.4         The Goods must be returned to us as soon as any defect is discovered.

11.5         So far as possible, Goods should be returned:

11.5.1     with both goods and all packaging as far as possible in their original condition;

11.5.2     securely wrapped;

11.5.3     including our delivery slip;

11.5.4     at your risk and cost.


Data Protection

12. Our policy is that we will not pass on any customer details we collect to any third party without your permission. 


13. The purchase of products from El-Cigarettes is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.

These terms and conditions do not affect your statutory rights as a consumer.


14. This Contract shall be construed and governed in all respects by English Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England to which El-Cigarettes Ltd and the customer hereby submit.


15. To the extent allowed by the law, El-Cigarettes shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:

for losses that were not foreseeable to both parties when the contract was made
for losses that were not caused by any breach on the part of El-Cigarettes or their suppliers for business losses and/or losses to non consumers.

Privacy Policy

16. We are committed to protecting your privacy.  All information given at the time of ordering to the point of payment is collected by El-Cigarettes. This information is collected lawfully and in accordance with the Data Protection Act 1998 and the Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. We do not pass your information to any third parties without your permission. PayPal - our payment provider collects your payment information. We do not send random marketing emails to personal email addresses (spam).


17. PayPal - our payment provider, use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.

Statutory Rights

18. These terms and conditions do not affect your statutory rights as a consumer.

Time of Order

19. Orders received on a working day by 0200pm will normally be dispatched not later than on the following working day but please allow 2-5 days. Working days are Mondays to Fridays except public holidays.

Title to Goods

20. Property and title in the goods shall remain with El-Cigarettes and shall not pass to the customer until such time as El-Cigarettes has received payment in full of all sums due on whatsoever account.

Copyright 2011-2014 El-Cigarettes

21. All images on this website may not be used or copied without permission from El-Cigarettes. We use some images from our suppliers after their permission has been given and the copyright remains with them.